klicksafe aims to promote people's online competence and to support them with a wide range of services to help them use the internet competently and critically. On the website, users can find a wealth of up-to-date information, practical tips and teaching material on digital services and topics. The target groups are teachers, educators, parents, children, young people and multipliers.
The key platform www.klicksafe.de offers access to the whole portfolio of materials. klicksafe materials have been established to promote media literacy. To date, klicksafe has sent more than 13 million klicksafe print materials to organisations and individuals throughout Germany.
In 2005 launched a successful campaign and raised awareness to the issue of internet safety with the commercial ‘Where is Klaus’. The award-winning advert was translated into several languages and broadcast throughout Europe.

Contacts and opening hours:

The Awareness Centre can be contacted from Monday to Friday from 8 a.m. to 5 p.m. by telephone (+496215202271), via the contact form on the klicksafe website and by email . It is also possible contact the AC via its social media channels (direct messages) and WhatsApp.

Nummer gegen Kummer e.V. (NgK) is the umbrella organisation of the largest toll-free and anonymous 
counselling service for children, adolescents, parents and other carers in Germany and looks back on more 
than 40 years of experience as a general helpline.
The helpline is open to all topics, including online safety issues, and offers a safe place to talk, seek advice, 
comfort or simply a sympathetic ear. NgK's trained volunteer counsellors support those seeking advice to 
find their own solutions (by helping them to help themselves). If needed, counsellors can provide information 
about specialised/professional help or recommend relevant (online) sources of information enabling young 
people or parents to further educate themselves.

Contacts:

Young people can call the Child helpline at 116111 (peer-to-peer counselling on Saturdays) or contact the online counselling services (chat, e-mail) via the website  

The parents’ helpline can be reached via 0800 – 111 0 550. Helpline Ukraine for Ukrainian families in Germany can be reached via 0800 – 500 225 0.

Opening Hours: 
Child helpline: Monday to Saturday from 2 pm to 8 pm.
Parents’ helpline: Monday to Friday from 9 am to 5 pm, Tuesdays and Thursdays additionally until 7 pm.
 

Online-counselling: 
Chat: Monday – Thursday 2 pm to 6 pm.
Mail: 24/7. 
Helpline Ukraine: Monday to Friday from 2 pm to 5 pm.

The German Safer Internet Centre (SIC) has two national alert platforms for reporting of illegal content on the internet, particularly in respect of child pornography, racism and xenophobia: IBSDE, operated by the hotlines of eco and FSM as independent partners, and jugendschutz.net.

As a consortium set up by the partners eco and FSM, IBSDE is ‘industry driven' and has a self-regulatory approach. eco is the Internet Service Providers Association in Germany and represents organisations of the (German) internet industry, as well as all enterprises that make commercial use of the internet. FSM is the German non-profit association for voluntary self-regulation in online and mobile media and was founded by numerous media associations and media enterprises. Its members are media and telecommunications organisations, as well as companies who offer their products and services online.

jugendschutz.net is a government institution and was established as an initiative of the Youth Ministers of the German Federal States. As a competence centre for the protection of minors on the internet, jugendschutz.net looks closely at risks in services specifically attractive to young users. Risky contacts, self-harm behaviour, political extremism and the sexual exploitation of children is the focus of jugendschutz.net's work.

The hotline partners are collaborating closely, for example by regular meetings, exchange of expertise and participation in joint projects.

Opening hours:

Online content can be reported to the Hotlines at any time via the online report forms. Reports are processed from Monday to Friday (excluding public holidays).

The klicksafe Youth Panel consists of a group of students concerned with digital trends and relevant issues of the online world. As media scouts, they help younger students navigate through the digital universe via talks on Facebook, WhatsApp and more. Since January 2009, klicksafe has coordinated a cooperative Youth Panel with representatives from different secondary schools. klicksafe has developed with its youthpanel a cyberbullying first aid app that has won international awards and been translated into six languages.

How can you get involved?

More information on the Youth Panel is available on the klicksafe website.

The SIC works with young people and school classes on specific topics and projects or gives workshops at youth fairs. The work of the youth panel is advertised there. As part of this work, committed young people are included in the youthpanel.