Temp higher than set

[GillianH]

The temp of house is higher than the temp set on the nest

[Rusell]

Hi GillianH,

Thank you for posting in the community. I'm sorry to hear the temp of your house is highest even though it's set temperature in the Nest app. I'm happy to help you!

For now, i'd like to ask a few questions about your concern below:

1. What type of Nest thermostat do you have?
2. When did the concern start?
3. Has there been any recent changes or upgrades to your HVAC system?
4. What kind of HVAC system do you have?
5. To help us get a better picture of what's happening, do you mind sharing a photo of the wiring?

Keep me posted.

Best regards,

Rusell.